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Clear, Honest Answers

Frequently Asked Questions

Everything you need to know about our office location, session formats, fees, insurance coverage, and what to expect during therapy.

FAQ

Common Questions About Therapy

Here are clear, straightforward answers to the questions clients ask most often. If your question isn't answered here, please reach out directly.

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We are located at 555 South Perryville Road in Rockford, IL, near the corner of East State Street and Perryville Road (across from the McDonald's on Perryville). The building provides ample, accessible parking.

Yes, our office is on the first floor and fully accessible for clients with mobility needs.

We offer both daytime and evening appointment options to accommodate work, school, and family schedules.

Appointments are just under an hour (typically 50–55 minutes).

Call or email us for a free initial consultation. You can tell us more about what you're experiencing, ask any questions about our approach, and schedule your first appointment from there.

We accept a variety of major insurance carriers as well as private-pay clients. Our practice biller handles claims and copays directly through our EHR system.

Yes! We offer both in-person sessions at our Rockford office and secure, HIPAA-compliant telehealth video sessions for clients located anywhere across Illinois.

Our practice serves children (starting at age 8 with play therapy and Ruger), adolescents, young adults, and adults.

You don’t have to tell me anything! I do believe that once you come, you will find it is a safe space, I am a safe person, and sharing your experience will naturally evolve at your own pace.

I am a counselor who is a Christian. Not every client is looking for faith-based counseling, and that's completely okay. For those who are, we welcome those connections and conversations to be present in your journey. Clients of all faith backgrounds or no faith background are equally welcome and respected.

I don’t even have one! I do have comfortable armchairs, pillows available to hold, and a beautiful, welcoming space ready for you.

Taking the Next Step

Still Have Questions?

We are always happy to chat by phone or email to make sure our practice is the right fit for your needs.

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Office Location & Care

Our Rockford Office & Telehealth Throughout Illinois

We welcome clients for in-person therapy at our quiet office building on South Perryville Road in Rockford, IL, and provide secure online telehealth sessions for adults, teens, and families throughout Illinois.

Causeway Counseling

We will reach out personally to discuss your needs

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How Can We Help You?

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When we say our office is a safe space, it’s not just a tagline — it’s the foundation of everything we do.

Crystal Lawson, LPC